FAQ

Employees may make changes during their policy renewal period by calling 800-540-2016. All changes are subject to underwriting approval.

Once enrolled, policies renew automatically each year.

Unfortunately, no. Like most pet insurers, we don’t cover pre-existing conditions on any of our plans.

The renewal period starts 60 days before the current 12-month term expires. The expiration date can be found in the policy packet mailed to employees at each new term.

The employee will be notified and asked to update billing and policy information in order to keep their policy active.

Absolutely! Policyholders can visit any licensed veterinarian in the world—even specialists and emergency providers.