FAQ

No. Once enrolled, policies renew automatically each year during the renewal period, which starts 60 days before the current 12-month term expires. The expiration date can be found in the policy packet mailed to members at each new term.

Members are welcome to make changes to coverage during the policy renewal period. All changes are subject to underwriting approval.

Employees will be given the option to retain their pet insurance coverage. We’ll reach out to their former employer to ask for updated billing and policy information in order to keep the coverage active.

Unfortunately, no. Like most pet insurers, we don’t cover pre-existing conditions on any of our plans.

Absolutely! Members are free to visit any licensed veterinarian in the world—even specialists and emergency providers.

Yes! Coverage for birds, rabbits, reptiles and other exotic pets is available at Nationwide by simply calling 877-738-7874.

It’s easy. Members simply pay the invoice at the veterinarian, then submit a claim for reimbursement via mail, email or online.

• Mail: Nationwide Claims Dept., P.O. Box 183143 Columbus, Ohio 43218-3143
• Email: submitmyclaim@petinsurance.com
• Online: Submit claims at my.petinsurance.com. Please allow 48 hours from the time a claim is submitted for it to appear online