Posting on this subject for CEO Dennis Drent is Dr. Carol McConnell, VPI Pet Insurance’s chief veterinary medical officer and vice president of Underwriting.

Care By Veterinarians, For Veterinarians 

Pet Insurance policies are designed by veterinarians, with veterinary practice in mind. We believe that the relationship between a pet owner and veterinarian is the foundation of a long healthy life for a pet and we have intentionally created products that foster this relationship. We know that people trust their veterinarian and we want to make sure that veterinarians can trust VPI. 

Our goal is to leave medical discussions and all of your pet’s treatment decisions between you and your veterinarian. Having a VPI Pet Insurance policy should financially help you follow your veterinarian’s recommendations. 

Pet Insurance and the Veterinary Staff 

VPI regards all members of the veterinary staff (from receptionists, to veterinary technicians and veterinarians) as valuable resources for helping you understand and get the most out of your VPI Pet Insurance policy. Since VPI is the nation’s oldest and largest pet insurance company, many veterinarians and their clinical staff are familiar with the company.

“Our goal is to leave medical discussions and all of your pet’s treatment decisions between you and your veterinarian.”

The last thing veterinarians want to add to their busy schedules is insurance paperwork. Out of respect for their time and professional expertise, we make every attempt to simplify the pet insurance process and keep your pet insurance policy between you and VPI.

Just like human medicine, veterinary medicine is a science with many complex medical terms. This can sometimes confuse the average pet owner when filing a claim or seeking to understand insurance benefits. Veterinarians and their staff can provide assistance in properly and thoroughly filing a claim. 

Education and Resources for Veterinarians 

Veterinarians and their clinical staff members have special access to VPI’s Veterinary Services department, where they can submit treatment records, request a claim review and discuss the medical nuances of a policy with someone trained and experienced in veterinary care.

Additionally, VPI employs a team of pet insurance specialists, who are veterinary technicians themselves, to visit veterinary hospitals across the country and teach veterinarians and hospital staff how VPI policies enable their clients to make optimal health care decisions for their pets.

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